A grievance redressal cell is to address complaints, disputes, or grievances raised by individuals or groups. These cells serve as a platform for students to voice their concerns and seek resolution for issues they encounter related to services, policies, or interactions within the organization.

The key functions are:

Receiving Complaints: The cell accepts complaints from individuals or groups through various channels such as in-person visits, phone calls, emails.

Recording and Documenting: Each complaint is recorded systematically, including details such as the nature of the grievance, the person or department against whom the complaint is lodged, and any supporting documents or evidence provided.

Investigation and Analysis: The cell investigates the complaints thoroughly to understand the underlying issues and determine the appropriate course of action.

Resolution: Based on the findings of the investigation, the cell works towards resolving the grievance by taking corrective actions, providing compensation if necessary, or offering apologies or explanations.

Communication: Throughout the process, the cell maintains communication with the complainant, keeping them informed about the progress of their complaint and the steps being taken to address it.

Feedback and Improvement: After resolving complaints, the cell may solicit feedback from complainants to assess their satisfaction with the redressal process. This feedback helps in identifying areas for improvement and enhancing the effectiveness of the grievance redressal mechanism.
Grievance redressal cells play a crucial role in maintaining transparency, accountability, and fairness within organizations, ensuring that issues are addressed promptly and equitably